Refund Policy | Cancellation Policies of Booking a Safari | Hotels | Camps

African Spice Safaris

African Spice Safaris Terms and Conditions govern the relationship between you, the passenger, and us, African Spice Safaris. You agree to be bound by these Terms and Conditions. The State, among other things, has our cancellation policy and certain limitations of liability.

These terms affect your rights to sue, governing law, forum, and jurisdiction; please be sure to carefully read these terms and make sure you understand your rights and obligations and our rights and obligations. We strongly recommend you purchase travel protection.

Definitions

In these Terms and Conditions, the term “Cost Per Person Land arrangement ” refers to the sum of the base price for your program, plus a Single Supplement (if applicable), plus domestic air costs; but does not include any other items, such as taxes, surcharges, etc. (collectively, “Other Items”).

Registration Reservations & Payments

Land arrangement Tours: A deposit of 20% per person is required to secure your reservation. To secure reservations on a safari departing within 90 days, full payment is required at the time of booking. Final payment for all Trips/ Excursions/ Safaris is due at least 90 days prior to departure unless otherwise stated.

African Spice Safaris reserves the right to cancel reservations that are not paid in full at any time after final payment is due, in which case, cancellation charges will apply. The cost of Safari state prices per person is based on double occupancy.

Please note, our prices include Domestic airline fuel surcharges and Departure taxes charges. Every effort has been made to produce pricing information accurately. African Spice Safaris reserves the right to correct promotional or pricing errors at any time, or to increase the Tour Cost in the event of cost increases due to changes in airfares, currency fluctuations, Park fee increases, taxes, or fuel surcharges, or other reasons, unless you pre-paid according to the terms prior to the cost increase going into effect.

Cancellations & Refunds

If you must cancel your Trip/ Safari, you must do so in writing. We will not accept cancellations made by Phone. Cancellation charges will be calculated as of the date we receive your cancellation. Cancellation charges and refunds shall be calculated in accordance with these Terms and Conditions and the African Spice Safaris cancellation policy.

Any applicable refunds will be returned to you in the manner in which payment was made, and processed within 30 days of receipt of your cancellation.

Hotels, Lodges & Camps (Accommodation) Cancellation Policy

Payment Terms

Hotel/ Camps/ Lodges Reservation Bookings are confirmed upon receipt of a 50% deposit of the quoted reservation cost. Balance payable in full 45 days prior to arrival date. Full Payment is required if less than 45 days.

Cancellation Policy

More than 120 days prior to reservation, the deposit is returned less of bank charges
120 days to 45 days – 20% deposit forfeited
44 days to 31 days – 50% forfeited
Less than 30 days (and no-shows) – 100% forfeited

If you are a no-show, if you cancel your day tour/ trip or safari after the departure date, or if you leave a trip already in progress, you will not receive any refund for any unused portion of your trip. There is no right to a refund for any unused services. Changes in the Responsibility clause can be made only in writing signed by an officer of African Spice Safaris. Charges shown include the 500 US Dollars administrative fee.

Payment by Credit Cards

We can also accept payment by credit card (Visa or Mastercard) through our secure online payment system. Once your booking is confirmed & your sales consultant has emailed you the invoice, you will then receive an email from African Spice Safaris which will have a link that directs you to our secure online payment system, where you can enter your details and process your payment.

Your credit card company may add its own handling fee for processing a payment outside your home country. If the final balance is paid by credit card then a transaction fee of 5% is added to the amount of the balance to cover the credit card processing charges. Payment can also be made by debit card in the same way as credit cards but the banks in Kenya apply the same transaction fee for debit cards as for credit cards, so a fee of 5% is also added for payment of the final balance by debit card.

Processing Fee

All cancellations made later than twelve days after booking are subject to a non-refundable fee of 500 US Dollars per person (effective with reservations on or after Jan 1, 2013). Cancellations made within 12 days after booking will be subject to the same fee unless the reason for canceling given at the time of cancellation is your rejection of these Terms and Conditions. This $500 fee reflects only African Spice safaris costs of administering a reservation.

Reservation Changes

If you make changes to your reservation that affect the departure city or make changes to your departure date or destination, it will be treated as a cancellation and the relevant cancellation charges will apply. Traveler substitutions are considered reservation cancellations and are subject to the above cancellation charges. On all ‘Spice’ Safaris, you have the option to enjoy breakaway travel at the end of your Safari, subject to flight availability.

This option enables you to travel on your own wherever you choose. You will be responsible for confirming your international flight back to the U.S. and for your own transfers to the airport. All arrangements for breakaway travel must be requested in writing no later than 45 days prior to departure. Confirmation information will be available approximately 30 days before your departure. Consult our reservations staff for details.

All traveler requests, including Breakaways, preferred air schedules, and special accommodations, are subject to availability and are not guaranteed, and charges may apply. If African Spice Safaris cancels any optional extension which you have purchased, you will receive a refund of the amount you paid for the extension.

However, if you subsequently decide to cancel the base (main) portion of your trip, cancellation charges will apply. African Spice Safaris reserves the right to cancel or shorten a trip without notice, in which event your sole remedy shall be a prorated refund for any unused portion of the trip.

Single Travelers

Most trips offer a limited number of single rooms, subject to availability and hotel space. Single Supplement costs will only apply up to 3 rooms maximum per Safari. Any additional single room in a group will pay the full double room rate.

Medical Issues

You must advise African Spice Safaris in writing, at or prior to booking, of any physical, emotional, or mental condition which (a) may affect your ability to fully participate in the trip; (b) may require professional attention during the trip, or (c) may require the use of special equipment. If any such condition arises after the trip is booked, you must advise African Spice Safaris in writing immediately.

African Spice Safaris reserves the right to decline or cancel your reservation, or to remove you from a trip in progress if African Spice Safaris reasonably determines your condition would adversely affect the health, safety, or enjoyment of you or of other participants. If African Spice Safaris removes you from a trip in progress pursuant to this paragraph, you will not be entitled to any refund of your Trip Price and African Spice Safaris shall have no further liability.

Most African Spice Safaris trips are not wheelchair-accessible, as wheelchair assistance or accessibility in our safari destinations cannot be guaranteed. If you require a wheelchair, you must provide African Spice Safaris with your requirements in advance and also may need to bring your own small, collapsible wheelchair.

If you are unable to travel without assistance, you must be accompanied by an able companion. If you have a condition that requires special equipment or treatment, you must bring and be responsible for all necessary items related to your condition. African Spice Safaris cannot accommodate motorized scooters of any kind. African Spice Safaris cannot accommodate women past their sixth month of pregnancy and cannot accommodate service animals.

If you have a condition as contemplated herein, you travel at your own risk. African Spice Safaris is not liable for any injuries or damages you may suffer relating to such a condition, including without limitation loss of special equipment, lack of assistance with or accommodation of special needs, and unavailability of medical assistance or treatment.

African Spice Safaris is not responsible for the costs of any medical treatment you may require during the trip. Under no circumstances is African Spice Safaris responsible for the quality of medical care, or lack thereof, you may receive while on the trip.

Accommodations

First-class hotel accommodations based on twin-bedded rooms with private baths or showers. Categories assigned to hotels reflect the opinion of African Spice Safaris.

Air Transportation

Your travel agent should arrange international flights or African Spice Safaris is happy to refer you to our preferred purveyor of air tickets. All internal African flights must be purchased through African Spice Safaris.

Luggage

Guests are urged, to travel with only one medium-sized suitcase. On certain flights within Africa, strict luggage restrictions apply; details are provided in tour documentation. Luggage and personal effects are at the owner’s risk throughout the tour.

Taxes

The tour program includes hotel taxes as imposed by city and state governments, entrance fees to National Parks and Game Reserves, and airport taxes for intra-country flights. International airport taxes (from Tanzania are not included). Please Note: if a group tour comprises less than 6 guests, African Spice Safaris may provide local guides in each location in lieu of an African Spice Safaris escort. Extensions are locally guided.

Not Included in Quoted Tour Rates

Cost of obtaining passports, visas, travel insurance, excess baggage charges, items of a personal nature such as drinks, laundry, communication (calls, faxes, emails, etc.) international airport departure tax (to be paid in U.S. dollars or acceptable foreign currencies), deviations from the tour, and gratuities to safari directors, tour leaders, drivers, rangers, and trackers.

Travel Insurance

The African Spice Safaris Passenger Protection Plan (or any travel insurance), which also provides protection against lost or damaged luggage, is highly recommended. Check with your travel agent or ask an African Spice Safaris representative.

Arrangements

Quoted tour rates include planning, handling, and operational charges, based on the current rate of exchange and tariff as of 1st January 2022. In the event of an increase in foreign exchange or tariff rates, rates are subject to revision.

Guaranteed Departures

African Spice Safaris guarantees the departure of all group programs except only cases of force majeure. This includes any major world event that adversely affects international travel patterns and circumstances beyond African Spice Safari’s control.

Photography

African Spice Safaris may take photographs or film of its trips and trip participants, and the participant grants African Spice Safaris express permission to do so and for African Spice Safaris to use such for promotional or commercial use.

Responsibility

African Spice Safaris, its employees, shareholders, officers, and directors (collectively “African Spice Safaris”) do not own or operate any entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, local ground or safari operators, including, without limitation, various entities which may be affiliated with African Spice Safaris and/ or which may utilize the African Spice Safaris name, guides, food and drink service providers, equipment suppliers, etc.

As a result, African Spice Safaris is not responsible for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third party not under its control.

Without limitation, African Spice Safaris is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience, or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation any willful or negligent act or failure to act or breach of contract or violation of local law or regulation of any third party such as an airline, train, hotel, bus, taxi, van, safari operator or local ground handler whether or not it uses the African Spice Safaris name, and/ or restaurant which is, too, or does supply any goods or services for this trip.

Similarly, African Spice Safaris is not responsible for any loss, injury, death, or inconvenience due to delay or changes in schedule, overbooking of accommodation, the default of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, force majeure, war, quarantine, criminal activity, or any other cause beyond its control.

Baggage is at the owner’s risk throughout the tour unless insured. The right is reserved to alter or cancel the itinerary, at African Spice Safaris’ sole discretion, as may be deemed necessary or advisable. African Spice Safaris reserves the right to decline to accept or retain any passenger on any of its tours if, in its sole discretion, it deems retaining any such passenger as being detrimental to the tour.

In the event any passenger is removed from a trip, African Spice Safaris’ only obligation is to refund to that person that portion of the payment allocable to unused services. Sample airfares are Special/ Promotional Fares and cannot be combined with any other promotional fares or offers. All airfares and conditions are subject to change.

All scheduled airline flights are occasionally subject to overbooking, delay, or cancellation. If this occurs, African Spice Safaris will use its best efforts to assist clients in finding alternative arrangements. African Spice Safaris, however, is not responsible for any such events and the costs associated therewith.

Arbitration

Any and all disputes concerning this contract, our website, or your trip shall be resolved solely and exclusively by binding arbitration according to the then-current rules of the Kenyan Government in Nairobi Kenya, and any such arbitration must take place in Nairobi. In any such arbitration, the substantive law of Kenya will apply.

Copyright, etc

The contents of this Site (logos, information, images, and other materials) are copyrighted by African Spice Safaris or other content providers. African Spice Safaris specifically denies you permission to hyperlink or provide references to the Site, unless you are allowed to do so under a separate written agreement with African Spice Safaris.

African Spice Safaris bears no responsibility for sites that provide hyperlinks or references to the Site unless those sites are operated by African Spice Safaris. You may not download or display or distribute content from this Site, except that you may download such content for your personal use in connection with transacting business with African Spice Safaris.

1. Find some text or a picture on the African Spice Safaris website and upload it to a website, without any changes. This is blatant copyright infringement

2. Find some text on the African Spice Safaris website; copy it; make a few changes, deletions, or additions; and then upload it to a website. This is copyright infringement

3. Find some text elsewhere, copy a small part of it, and include it as a quotation in your work.