Safari Hotels Booking Terms Conditions & Refund Policy for African Spice Safaris
Our cancellation charges are determined by the fact that once we have booked with hotels, transport services, safari camps/ lodges, and local airlines, they will charge us a cancellation fee if we cancel a booking. African Spice Safaris tries to keep such charges to a minimum and they are as follows, as a percentage of the total.
Cancellations Charges:
* Safari bookings canceled or amended from the time of booking up to 120 days before the commencement of the safari incur a 25% cancellation charge
* Cancellation or amendments received 89-60 days before commencement of the safari are subject to a fee of 20% of the total retail tour rate
* Cancellation or amendment less than 59-30 days before commencement of the safari: 50% refund, 50% cancellation charge
* Cancellation or amendment less than 29 days or less before commencement of the safari: nil refund, 100% cancellation charge
(A). Please note that any refunds due to you in the event of cancellation can be credited only to the original card used for making the initial payment. The above cancellation terms are for Kenya, Uganda, Rwanda, and Tanzania.
(B). If you are a no-show, if you cancel your day tour/ trip or safari after the departure date, or if you leave a trip already in progress, you will not receive any refund for any unused portion of your trip.
(C). There is no right to a refund for any unused services. Changes in the Responsibility clause can be made only in writing and signed by an officer of African Spice Safaris. Charges shown include the 500 US Dollars administrative fee.
(D). If you reserved a double room and are sharing with a friend or family member, and that person cancels before departure, you may be subject to additional single supplement fees.
(E). If African Spice Safaris cancels or postpones a trip, based upon acts of God or force majeure, acts or orders of government, epidemics or the threat thereof, terrorism or the threat thereof, strikes or labor disturbances, demonstrations, riots or civil unrest, criminal activity, supplier default or insolvency, or other similar circumstances, its sole obligation is to issue credits in the full amount of money paid to African Spice Safaris to the extent its suppliers are crediting African Spice Safaris with those monies paid by African Spice Safaris to them.
(F). Under no circumstances is African Spice Safaris obligated to refund the cost of any purchased travel insurance.
(G). African Spice Safaris is not required to cancel any program for any reason including without limitation, the United States Department of State, Centers for Disease Control, World Health Organization, or other Warnings or Advisories of any kind. African Spice Safaris is not responsible for fees assessed by air carriers resulting from operational and/or itinerary changes, even if Micato makes the flight arrangements or cancels the program.
Processing Fee
All cancellations made later than twelve days after booking are subject to a non-refundable fee of 500 US Dollars per person (effective with reservations on or after Jan 1, 2013). Cancellations made within 12 days after booking will be subject to the same fee unless the reason for canceling given at the time of cancellation is your rejection of these Terms and Conditions.
Reservation Changes
If you make changes to your reservation that affect your departure city or make changes to your departure date or destination, it will be treated as a cancellation and the relevant cancellation charges will apply. Traveler substitutions are considered reservation cancellations and are subject to the above cancellation charges. On all African Spice Safari Tours, you have the option to enjoy breakaway travel at the end of your Safari, subject to flight availability.
This option enables you to travel on your own wherever you choose. You will be responsible for confirming your international flight back to the U.S. and for your own transfers to the airport. All arrangements for breakaway travel must be requested in writing no later than 45 days before departure. Confirmation information will be available approximately 30 days before your departure. Consult our reservations staff for details.
All traveler requests, including Breakaways, preferred air schedules, and special accommodations, are subject to availability and are not guaranteed, and charges may apply. If African Spice Safaris cancels an optional extension that you have purchased, you will receive a refund of the amount you paid for the extension.
However, cancellation charges will apply if you subsequently decide to cancel the base (main) portion of your trip. African Spice Safaris reserves the right to cancel or shorten a trip without notice, in which event your sole remedy shall be a prorated refund for any unused portion of the trip.
African Spice Safaris reserves the right to substitute lodges, hotels, or attractions of a similar category for those listed on this website.
Medical Issues
You must advise African Spice Safaris in writing, at or before booking, of any physical, emotional, or mental condition that (a) may affect your ability to fully participate in the trip; (b) may require professional attention during the trip, or (c) may require the use of special equipment.
If any such condition arises after the trip is booked, you must advise African Spice Safaris in writing immediately. African Spice Safaris reserves the right to decline or cancel your reservation, or to remove you from a trip in progress if African Spice Safaris reasonably determines your condition would adversely affect your health, safety, or enjoyment of you or of other participants.
If African Spice Safaris removes you from a trip in progress pursuant to this paragraph, you will not be entitled to any refund of your Trip Price and African Spice Safaris shall have no further liability.
Most African Spice Safaris trips are not wheelchair-accessible, as wheelchair assistance or accessibility in our safari destinations cannot be guaranteed. If you require a wheelchair, you must provide African Spice Safaris with your requirements in advance and also may need to bring your own small, collapsible wheelchair.
If you are unable to travel without assistance, you must be accompanied by an able companion. If you have a condition that requires special equipment or treatment, you must bring and be responsible for all necessary items related to your condition. African Spice Safaris cannot accommodate motorized scooters of any kind.
African Spice Safaris cannot accommodate women past their sixth month of pregnancy and cannot accommodate service animals.
If you have a condition as contemplated herein, you travel at your own risk. African Spice Safaris is not liable for any injuries or damages you may suffer relating to such a condition, including without limitation loss of special equipment, lack of assistance with or accommodation of special needs, and unavailability of medical assistance or treatment.
African Spice Safaris is not responsible for the costs of any medical treatment you may require during the trip. Under no circumstances is African Spice Safaris responsible for the quality of medical care, or lack thereof, you may receive while on the trip.
Accommodation Booking for Camps, Hotels, Lodges, and Guest Houses Cancellation Policy:
Cancellation must be made in writing AND receipt of the cancellation must also be confirmed in writing by African Spice Safaris. If there is no acknowledgment of the cancellation from African Spice Safaris it means that your cancellation notification has not been received and is therefore not valid. Cancellation notifications must be acknowledged in writing to be valid.
The terms are as follows:
* More than 120 days before arrival, the full deposit is refunded, net of bank/ payment transaction charges
* Between 120 and 45 days before arrival, the 30% deposit is forfeited
* Between 45 days and 30 days, 50% of the full value is forfeited
* Less than 29 days, and no-shows, 100% is forfeited
* Unused Services: There is no right to a refund for any unused services/ accommodation/ meals
Arrangements
Quoted tour/hotel/lodge/camp rates include planning, handling, and operational charges, based on the current rate of exchange and tariff as of December 2021. In the event of an increase in foreign exchange or tariff rates, energy or fuel surcharges, or other increases, etc., except for increased governmental taxes which can be assessed at any time, rates are subject to revision up to the time of your final payment to us.
Photography
African Spice Safaris may take photographs or film of its trips and trip participants, and the participant grants African Spice Safaris express permission to do so and for African Spice Safaris to use such for promotional or commercial use without payment of any compensation therefor.
Travel Insurance
Each member of your party must have adequate and comprehensive travel insurance covering cancellation or curtailment, as well as medical expenses, emergency travel, personal accident, personal baggage, and money loss. This should be arranged at the time of confirmation and deposit payment to cover you for cancellation from the time of booking.
Please note that it is your responsibility to take out insurance, with the cost for your account, and that African Spice Safaris cannot be liable in any way whatsoever should you fail to do so. We request that you provide us with your insurance provider’s name, together with the policy number and the insurance company’s emergency contact telephone number in case of any emergency whilst you are traveling.
Payment by Credit/Debit Cards:
African Spice Safaris accepts payment by credit card (Visa or Mastercard) through our secure online payment system. Once your booking is confirmed and your sales consultant has emailed you the invoice, you will then receive an email from African Spice Safaris with a link that directs you to our secure online payment system, where you can enter your details and process your payment.
No transaction fee is added by us for payment of the deposit by debit or credit card. There is also no transaction fee charged if the full invoice amount is paid at once by credit card.
However, your credit card company may add its own handling fee for processing a payment outside your home country. If the final balance is paid by credit card then a transaction fee of 4% is added to the amount of the balance to cover the credit card processing charges.
Payment can also be made by debit card in the same way as credit cards but the banks in Kenya apply the same transaction fee for debit cards as for credit cards, so a fee of 4% is also added for payment of the final balance by debit card.
Law and Jurisdiction
These Booking Conditions are governed by the laws of Kenya and any action arising under them, or in any way connected with the travel arrangements booked, may be brought only in a court in Kenya.